Definition of "Time" How do we normally spend our time? How much time can we expect to save? Best practices to manage Time? How to conduct meetings? The art of saying NO. Time Recall Exercise.

Types of communications. How does a communication get corrupted? Best practices to reduce corruption in communication. Best practices to improve effectiveness of written communication. Non-verbal signals & their significance.

How is managerial leadership different? Best practices of a good (manager) leader. Management Games.

Effective practices to motivate your subordinates & colleagues.

Identification of the problem. Deciding on objectives. The decision-making Process. Case studies.

Mind is infinitely stronger than the body. Why do we use so little of our mind power? Best practices to increase the power of your mind.

What is a Team? Essential requirements of a good team member. Best practices of good teams. Mentoring. Team Games.

Power of a group Group discussions to peep into personality traits. Genesis of conflicts. Best practices of conflict resolutions. Management Games.

Games People Play. Styles of Interpersonal Behaviour. Management Games.

IQ is not such a good predictor of success. The concept of Emotional Intelligence. Best suggestions to improve EQ.

Identifying customers' needs. Segmenting your market. The selling process. How to manage your sales force? Essential Documentation for a Sales Manager. Best "Showroom" practices. Best practices to become & remain "customer-friendly" Fact Finding/ Probing/Objection handling -essential selling tools. Understanding Buyer behaviour. Essentials of Direct Mailing (DM). Creation of direct mail letters & brochures. Response devices. Planning a Direct Marketing Campaign. How & which data-base should be created? Essentials of Telemarketing (TM). Direct Mail & Telemarketing in tandem.

Understanding a Balance Sheet. Understanding a Profit & Loss Statement. Ratio Analysis: Analysis of Financial Statements. Market and Book values. Variable & Fixed cost & the concept of Contribution. Cost of debt; Costs of equity; Leverage. Cash flow cycle. Management of Working Capital. Sources & uses of Funds. Time value of Money. Project Appraisals. Foreign Exchange dealings.

Though most companies have a well defined system of KRA (key result areas); KPI (key performance indicators) and the necessary documentation associated with annual or semi-annual employee - appraisals, managers who appraise their subordinates find it difficult to (a) Set effective goals; (b) Remain un-biased during appraisals; (c) Identify and then concentrate on strengths of their subordinates & (d) Efficiently conduct the actual review meeting. This one day programme covers all these areas plus more....My programme at Adani Power was attended by 61 managers (in 2 batches), including the plant-head & all departmental heads. It was a roaring success and has got an overwhelmingly positive feedback.

Many departmental heads sit on interview panels without actually knowing the nuances of what needs to be assessed in a personal interview; more importantly they would never admit that they are on these panels by the dint of their designation rather than expertise in assessment. This half a day programme comprehensively removes these lacunae. My programme at Mayur Uniquoters Ltd Jaipur (BSE listed entity) was a stupendous success and was attended by the top 20 managers (Chairman downwards) at their Jaipur factory.

Most managers feel that they are good decision makers but this is not so. This 2 - days programme discusses in detail, the formal process of decision making and then differentiates between strategic, operational and tactical decisions. It uses case studies and short exercises to drive home various points. It also assesses the delegates' bias, power of listening & critical reasoning ability - factors which make him/her into a better decision maker.